Refund Policy

At Smile Therapy, we want you to be satisfied with your purchase. This Refund Policy explains the conditions and process for requesting a return or refund.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be unused, in the same condition in which you received it, and in its original packaging. You may also be required to provide proof of purchase.

How to Request a Return

To start a return, please contact us at contact@smiletherapytoothbrush.com and include your order number and reason for the return.

Please do not send products back without first contacting us and receiving return instructions.

Hygiene and Personal Care Products

For hygiene and health protection reasons, certain personal care or oral care products may not be eligible for return once opened, used, or unsealed, except where the product is defective, damaged, incorrect, or where applicable law requires otherwise.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us as soon as possible so we can review the issue and provide an appropriate solution.

We may request photographs or other information reasonably necessary to verify the issue.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Products that have been used, opened, or unsealed where hygiene restrictions apply;
• Items returned more than 30 days after delivery;
• Items damaged through misuse or improper handling;
• Gift cards, if offered;
• Other items that cannot be returned for health, hygiene, or legal reasons.

This does not limit any rights you may have under applicable consumer protection laws.

Exchanges

If you wish to exchange an eligible item, please contact us at contact@smiletherapytoothbrush.com. Availability of replacement products is not guaranteed.

Refunds

Once an eligible return has been received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Your bank or payment provider may require additional time to process and display the refund.

Contact

For questions regarding returns or refunds, contact us at contact@smiletherapytoothbrush.com.