Shipping Policy

This Shipping Policy explains the general shipping process for orders placed through Smile Therapy at smiletherapytoothbrush.com.

Processing

Orders are processed before shipment. Processing times may vary during weekends, holidays, promotional periods, periods of high demand, or due to circumstances outside our reasonable control.

Estimated Delivery Time

Our standard estimated delivery time is 7-15 business days after dispatch, depending on the destination and shipping conditions.

Business days generally exclude weekends and public holidays.

Delivery times are estimates and are not guaranteed.

Shipping Regions

Available shipping destinations are shown during checkout. If delivery is unavailable for your destination, you may be unable to complete checkout for that address.

Order Tracking

When tracking is available, you will receive tracking information after your order has been dispatched. Tracking information may require some time to become active after shipment.

Customs and International Shipments

International orders may be subject to customs processing, inspections, import requirements, taxes, duties, or other charges imposed by the destination country.

Where applicable and unless otherwise stated during checkout, the recipient may be responsible for import duties, taxes, customs fees, or similar charges.

Customs processing may cause delays beyond our estimated delivery timeframe.

Shipping Delays

Delivery may be delayed due to customs, weather conditions, carrier disruptions, holidays, high shipping volumes, incorrect delivery information, or other circumstances outside our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order. Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Lost or Delayed Packages

If your tracking information indicates an unusual delay or your order has not arrived within a reasonable period after the estimated delivery window, please contact us so we can review the situation.

Contact

For shipping questions, contact us at contact@smiletherapytoothbrush.com.